Service Procedure
Conser Homes requires that the following service procedure be observed.
If service is required after you have moved in, then you must send a written request to Conser Homes explaining the nature of the service item as well as the approximate date of occurrence. Upon receipt of your request, we will confirm receipt of your request, order the necessary materials, contact any subcontractors and schedule a service appointment.
Only emergency requests for service will be taken over the phone. Emergency service is considered to be problems with the electrical, heating or plumbing system in your new home. We ask that you call the subcontractor first, then notify us.
Conser Homes requires that the following service procedure be observed.
If service is required after you have moved in, then you must send a written request to Conser Homes explaining the nature of the service item as well as the approximate date of occurrence. Upon receipt of your request, we will confirm receipt of your request, order the necessary materials, contact any subcontractors and schedule a service appointment.
Only emergency requests for service will be taken over the phone. Emergency service is considered to be problems with the electrical, heating or plumbing system in your new home. We ask that you call the subcontractor first, then notify us.
Current Conser Homes Home Owners should contact one of our
Service Coordinators to request warranty service if your home is
still within the warranty period.
Customer Care
Conser Homes has built its reputation on providing superior customer service. Our "Complete Customer Care"
program is designed to address the issues you have concerning your home. The foundation of the program is
based on customer education. That is the reason we invest so much time in "Pre-Construction Conference", the
"Framing Inspection and Walk-through", and the final "Homeowner's Orientation and Walk-through".
Your new home is comprised of thousands of items, many of which are man-made. Because of the complexity of
the construction process, there are many potential areas where problems could arise. During construction of your
home, we have made every effort to see that those areas are minimized, and we make every effort to see that your
needs and concerns are addressed.
Another foundation of our "Complete Customer Care" program is analysis and measurement. We look at each
service request we receive and try to find areas for improvement. For that reason, we request that any future
requests for service be sent to us in writing. we have provided the "30-Day", "6 Month" and "11 Month" request for
service for this reason. Only emergency items will be taken over the phone.
After our final meeting, we attempt to complete all of the "walk-through" items; however, there may be items that are
not completed when you move in or that may crop up after you move in. Note them on the requests for service and
we will endeavor to complete them in a timely manner.
