Quality Management

Although there is no such thing as a "perfect home", Conser Design & Construction has instituted processes and procedures to insure that your home will be built to the highest quality.

We begin by taking the time to insure that your home is going to be built the way that you want it through a series of meetings directly with the builder.  The Pre-Construction Conferences are designed to keep the lines of communication open and flowing.  When construction begins, each Conser Home is visually inspected at each stage of production by Conser Design & Construction's management and/or team members.  Additionally, you are provided opportunities to inspect your home at our "Framing and Electrical Walk-through", which is scheduled after the framing and roofing of your home, and also by appointment.  Each Trade Partner inspects their own workmanship and materials, and of course, each stage of construction is also inspected by the local building official to make sure the home meets or exceeds the existing building code.

We want to customize the home to your needs and wants and have an open communication policy.  We build the house according to your decor selections, appliance selections, lighting selections and other customizable options.  

At Conser Design & Construction, we prepare an extensive Home Owner's Manual for each of our customer's which include product warranties, tips on how to care for your home and appliances, disclosures, your various decor selections and paint colors, and a list of Trade Partners who helped to build your home.  We track and monitor any items from the "Final Home Owner's Orientation and Walk-Through", which is our final inspection of the home with you. 

We adhere to the principles of Total Quality Management and are always looking for better and more efficient methods to construct new homes.  Your input during and after construction phase is an important element to our process improvement goals.

With our Quality Management Program, you can be assured that your home will be free from defects and faults excepting those that are deemed characteristics of the materials used or those allowable under the building code or the Conser Design & Construction Warranty.

Warranty

Conser Design & Construction provides a written warranty covering structural and cosmetic issues.  Of course, items manufactured by others (like the appliances, roofing, siding, etc.) are under warranty by those manufacturers.  Conser Design & Construction's warranty does reference the Performance Standards for Builders and Remodelers Publication.  This standard of construction outlines acceptable and reasonable standards of construction.  The benefit to you, the homeowner, is that much of the gray area as to what is under warranty is explained to you.  In addition, this publication also explains and outlines what types of repairs are acceptable under the terms of the warranty.